What should I do if my Fitbit or Garmin data does not appear to be syncing with Grokker?

Sometimes, it takes a few minutes for Fitbit to send us the data. To expedite the process, you can do the following:

• Go to your account settings. Select the link to reload Fitbit/Garmin data. This will start a sync.

If reloading data doesn't work, please verify that the activity you recorded on your device is an activity that should sync with Grokker. 

As a reminder, these are the activities that will sync with Grokker:
Fitbit:  walk, run, bike, swim, sport, hike, elliptical, aerobic, training, exercise, and fitness.
Garmin:  walk, run, bike, swim, hike, elliptical, and workout.

If the above steps don't solve the issue, please reach out to customer support and we can help you troubleshoot.  You may contact us at support@grokker.com.