If you are experiencing problems with the video playback, please try these steps to see if they resolve the problem:
- First, update your browser and device to the most up-to-date version.
- Second, try another browser such as Google Chrome. (Grokker is optimized to work with all browsers but it streams especially well on Google Chrome.)
- Third, do you have another device you can try?
Once you have tried these recommendations, if you still experience issues with video playback please reach out to us and we would be happy to investigate the issue further. Please contact us at firstname.lastname@example.org.